Shipping Policy
At Upsgroup Limited, we’re committed to delivering your orders safely and on time. Please
review our shipping process below so you know what to expect after placing your order.
Order processing time
All orders are processed within 1-3 business days after payment confirmation.
Orders are not processed or shipped on:
- Sundays
- Public holidays
Once your order is processed, yu’ll receive a confirmation update.
Delivery timeline
Estimated delivery times depend on your location;
- Within Lagos: 1-2 business days
- Outside Lagos (other states in Nigeria): 2-5 business days
- Remote areas:May take slightly longer depending on courier availability
Please note that delivery timelines may vary during peak periods or promotions.
Shipping fees
Shipping fees are calculated based on:
- Delivery location
- Package size
- Courier rates at the time of dispatch
The exact delivery fee will be shared before shipment is finalised.
Order tracking
Once your order has been shipped, you may receive delivery updates from our logistics partner
where available. Our support team is also available to assist with tracking requests.
Delays
Please ensure:
- Your address is correct
- Your phone number is reachable
UPS Group Limited is not responsible for delivery delays caused by incorrect shipping details provided at checkout.
If delivery fails after multiple attempts, the order may be returned and additional delivery charges may apply for reshipping.
Damaged or missing items
If your order arrives damaged or incomplete, contact us within 24 hours of delivery with:
- Your order details
- Clear photos of the item received
We’ll resolve the issue as quickly as possible.
Nationwide delivery
UPS Group Limited currently delivers across Nigeria through trusted logistics partners to ensure your products arrive safely.
Contact Information
For shipping questions or delivery assistance, please contact us through our
official WhatsApp line, Instagram page, or customer service contact listed on our website.